Seesaw incident

Unable to open some school announcements on iOS devices

Minor Resolved View vendor source →

Seesaw experienced a minor incident on May 4, 2022 affecting Seesaw, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2022, 06:35 PM UTC
Resolved
May 04, 2022, 11:44 PM UTC
Duration
5h 8m
Detected by Pingoru
May 04, 2022, 06:35 PM UTC

Affected components

Seesaw

Update timeline

  1. identified May 04, 2022, 06:35 PM UTC

    We have identified an issue where some teachers, students and families will see an “Item Not Found” error when trying to open the expanded post view of school announcements message attachments on iOS devices. This issue is affecting new school announcement attachments with images, videos, links or PDFs. The issue is isolated to iOS, there are no issues on Android or web. We are actively working on a fix.

  2. identified May 04, 2022, 07:05 PM UTC

    We have made a fix so all new school announcements can be opened in the iOS app. We are now working to clean up previously sent announcements so these announcements can be opened on iOS.

  3. resolved May 04, 2022, 11:44 PM UTC

    This issue has been resolved. All announcement attachments should open normally on iOS.