Seesaw experienced a minor incident on November 7, 2024 affecting Seesaw, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Seesaw
Update timeline
- identified Nov 07, 2024, 02:22 PM UTC
The engineering team is investigating reports that photos from the camera roll are not displaying in Creative Tools. The root cause has been identified, and a fix is in progress.
- identified Nov 07, 2024, 03:47 PM UTC
We have submitted a fix for our iOS app, currently pending Apple approval. In the meantime, we have identified workarounds for the camera roll issue and communicated them to customers who reached out.
- resolved Nov 07, 2024, 06:54 PM UTC
This issue has been resolved with our latest iOS App Release (10.51.1).