Seeking Alpha incident

Seeking Alpha emails are not being delivered

Major Resolved View vendor source →

Seeking Alpha experienced a major incident on April 7, 2020 affecting Emails (RTA/Newsletters), lasting 7h. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2020, 09:40 AM UTC
Resolved
Apr 07, 2020, 04:41 PM UTC
Duration
7h
Detected by Pingoru
Apr 07, 2020, 09:40 AM UTC

Affected components

Emails (RTA/Newsletters)

Update timeline

  1. identified Apr 07, 2020, 09:40 AM UTC

    We identified an issue with our email provider and actively working on resolving it.

  2. identified Apr 07, 2020, 01:34 PM UTC

    We temporarily switched transactional emails (registration, personal notifications, etc.) to an alternative provider. Newsletters and Article publishing alerts are still not being sent.

  3. monitoring Apr 07, 2020, 03:06 PM UTC

    The sending of email alerts and newsletters going forward has been restored.

  4. resolved Apr 07, 2020, 04:41 PM UTC

    This incident has been resolved.