Seeking Alpha incident

Slowness and partial outage of Premium and Market Place checkout pages

Notice Resolved View vendor source →

Seeking Alpha experienced a notice incident on August 31, 2021 affecting Website, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 09:33 PM UTC
Resolved
Aug 31, 2021, 11:14 PM UTC
Duration
1h 40m
Detected by Pingoru
Aug 31, 2021, 09:33 PM UTC

Affected components

Website

Update timeline

  1. identified Aug 31, 2021, 09:33 PM UTC

    The issue is related to partial downtime of our Subscription Management service (Zuora). In the meanwhile, to prevent confusion and inconsistencies we redirected all checkout pages to a temporary error page.

  2. monitoring Aug 31, 2021, 10:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 31, 2021, 11:14 PM UTC

    This incident has been resolved.