SEEK incident

Elevated partner token error rates

Major Resolved View vendor source →

SEEK experienced a major incident on December 3, 2024, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2024, 05:16 AM UTC
Resolved
Dec 03, 2024, 06:48 AM UTC
Duration
1h 32m
Detected by Pingoru
Dec 03, 2024, 05:16 AM UTC

Update timeline

  1. investigating Dec 03, 2024, 05:16 AM UTC

    We are investigating an issue where API calls to generate a partner token are failing at higher rates than usual, or responding with increased latency.

  2. investigating Dec 03, 2024, 05:55 AM UTC

    We are continuing to investigate this issue. We are in contact with our auth provider.

  3. monitoring Dec 03, 2024, 06:27 AM UTC

    Error rates have subsided. We continue to monitor and continue to be in discussions with our auth provider.

  4. resolved Dec 03, 2024, 06:48 AM UTC

    This incident has been resolved.