Security Cloud Control Firewall Management incident

Intermittent Login Issues and communication to FTD token onboarded devices

Minor Resolved View vendor source →

Security Cloud Control Firewall Management experienced a minor incident on November 25, 2020, lasting 11h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 03:50 PM UTC
Resolved
Nov 26, 2020, 03:43 AM UTC
Duration
11h 53m
Detected by Pingoru
Nov 25, 2020, 03:50 PM UTC

Update timeline

  1. identified Nov 25, 2020, 03:50 PM UTC

    We are currently experiencing login issues in CDO (US) due to a backend system utilizing AWS Kinesis having issues. You can see https://status.aws.amazon.com/ for more information.

  2. identified Nov 25, 2020, 04:09 PM UTC

    The issue seems intermittent at this time. Occasional logins to your account may work.

  3. identified Nov 25, 2020, 04:27 PM UTC

    We have also identified intermittent issues communicating to FTD token onboarded devices.

  4. identified Nov 25, 2020, 04:57 PM UTC

    All events for security and analytics offering are impacted at this time.

  5. resolved Nov 26, 2020, 03:43 AM UTC

    All services are now operational.