Security Cloud Control Firewall Management incident

FTD communication issues CDO US region

Notice Resolved View vendor source →

Security Cloud Control Firewall Management experienced a notice incident on December 7, 2021, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 09:19 PM UTC
Resolved
Dec 08, 2021, 01:34 AM UTC
Duration
4h 14m
Detected by Pingoru
Dec 07, 2021, 09:19 PM UTC

Update timeline

  1. investigating Dec 07, 2021, 09:17 PM UTC

    FTD devices onboarded through registration mode and serial onboarding are impacted. Customers will not be able to communicate with their FTD's onboarded through serial or registration mode in US region. Root cause for this has been identified as an outage in AWS us-east-1 region.

  2. identified Dec 07, 2021, 09:19 PM UTC

    SSE service is the communication layer that is used by CDO to talk to FTDs. SSE got impacted by the AWS outage in us-east-1, as soon as the issue is resolved on AWS side, things should be backup and running. SSE incident - https://status.sse.security.cisco.com/incidents/qkxvzhq7ldgc

  3. resolved Dec 08, 2021, 01:34 AM UTC

    Issue was resolved around 6:30 EST.