SecurID experienced a major incident on July 24, 2021 affecting na.access Administration Console, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2021, 03:04 AM UTC
RSA has detected an issue affecting RSA SecurID Access. RSA SaaS Operations is investigating the issue and will post updates as they become available.
- investigating Jul 24, 2021, 03:13 AM UTC
We are continuing to investigate this issue.
- resolved Jul 24, 2021, 04:49 AM UTC
After monitoring the fix, RSA SaaS Operations has determined that the incident affecting RSA SecurID Access has been resolved. RSA will post a root cause analysis as soon as it is available.
- postmortem Aug 09, 2021, 04:00 PM UTC
The incident that occurred on July 24th impacting some customers using the SecurID Access Cloud Administration Console experienced errors while using the console. A defect in one of the Cloud Administration Console components resulted in inefficient file system access and heavy I/O contention. A brief but significant spike in network traffic exacerbated this issue, causing Administration Console requests to queue up, resulting in instability in the console. **Mitigations** RSA is continuously taking steps to improve the RSA SecurID Access service and processes to help ensure such incidents do not occur in the future. This includes, but is not limited to: * RSA SaaS Operations applied a short term mitigation the same day. * A complete fix has been rolled out to all of the Production environments that will prevent this issue from occurring in the future.