SecurID incident

RSA SecurID Access Service Incident (NA Region)

Major Resolved View vendor source →

SecurID experienced a major incident on August 19, 2021 affecting na2.access Authentication Service, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2021, 08:41 PM UTC
Resolved
Aug 19, 2021, 09:39 PM UTC
Duration
57m
Detected by Pingoru
Aug 19, 2021, 08:41 PM UTC

Affected components

na2.access Authentication Service

Update timeline

  1. investigating Aug 19, 2021, 08:41 PM UTC

    RSA has detected an issue affecting RSA SecurID Access. RSA SaaS Operations is investigating the issue and will post updates as they become available.

  2. monitoring Aug 19, 2021, 09:11 PM UTC

    The issue affecting RSA SecurID Access has been corrected. The RSA SaaS Operations team is monitoring the fix. RSA will post a root cause analysis as soon as it is available.

  3. resolved Aug 19, 2021, 09:39 PM UTC

    After monitoring the fix, RSA SaaS Operations has determined that the incident affecting RSA SecurID Access has been resolved. RSA will post a root cause analysis as soon as it is available.