SecurID incident

SecurID Service Incident - Microsoft Azure Global Outage

Minor Resolved View vendor source →

SecurID experienced a minor incident on January 25, 2023 affecting access-eu Administration Console and access-anz Administration Console and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2023, 08:37 AM UTC
Resolved
Jan 25, 2023, 10:56 AM UTC
Duration
2h 19m
Detected by Pingoru
Jan 25, 2023, 08:37 AM UTC

Affected components

access-eu Administration Consoleaccess-anz Administration Consolena.access Administration Consoleaccess.securidgov Authentication Serviceaccess-in Administration Consoleaccess-eu Authentication Serviceaccess-anz Authentication Servicena.access Authentication Serviceaccess.securidgov Administration Consoleaccess-in Authentication Service

Update timeline

  1. identified Jan 25, 2023, 08:37 AM UTC

    The SecurID SaaS Operations Team is investigating service reports stemming from a global Microsoft service outage. We will provide an update as soon as more information is available. Thank you, The SecurID Team

  2. identified Jan 25, 2023, 09:04 AM UTC

    RSA SecurID customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to RSA SecurID CAS resources in multiple regions, as well as other Microsoft services.

  3. monitoring Jan 25, 2023, 10:08 AM UTC

    Microsoft has identified a recent change to WAN as the underlying cause, and have taken steps to roll back this change. Telemetry shows consistent signs of recovery from 09:00 UTC onwards across multiple regions and Microsoft services, and we are continuing to actively monitor the situation.

  4. resolved Jan 25, 2023, 10:56 AM UTC

    After monitoring the fix, SaaS Operations has determined that the incident affecting SecurID has been resolved. We will post a root cause analysis as soon as it is available.