SecurID experienced a minor incident on September 28, 2023 affecting SMS, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2023, 12:54 AM UTC
We have detected an issue with SMS delivery delays affecting the ID Plus telephony services. RSA SaaS Operations is working with our telephony services providers on the issue and will post updates as they become available.
- identified Sep 28, 2023, 02:09 AM UTC
RSA SaaS Operations is continuing to work with our telephony services providers as we continue to see intermittent SMS delivery delays on SMS global traffic. We will post updates as they become available.
- resolved Sep 28, 2023, 03:16 AM UTC
SMS intermittent delivery delay issue has been resolved. RSA is working with our telephony services providers and post a root cause analysis as soon as it is available.