SecurID incident

RSA ID Plus Service Incident (NA Region)

Minor Resolved View vendor source →

SecurID experienced a minor incident on April 4, 2024 affecting na.access Administration Console and na2.access Administration Console and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 12:21 AM UTC
Resolved
Apr 04, 2024, 04:38 AM UTC
Duration
4h 17m
Detected by Pingoru
Apr 04, 2024, 12:21 AM UTC

Affected components

na.access Administration Consolena2.access Administration Consolena3.access Administration Consolena4.access Administration Console

Update timeline

  1. investigating Apr 04, 2024, 12:21 AM UTC

    We have detected an issue affecting RSA ID Plus. SaaS Operations is investigating the issue and will post updates as they become available.

  2. investigating Apr 04, 2024, 12:23 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 04, 2024, 01:01 AM UTC

    SaaS Operations has identified the cause of the issue and is working to implement a fix. This issue is currently only impacting Cloud Administration functions. Cloud authentication services are not impacted by this incident.

  4. identified Apr 04, 2024, 02:45 AM UTC

    SaaS Operations is continuing to work on implementing a fix in partnership with our cloud service provider. Cloud Administration services are seeing overall improvement. This issue is currently only impacting Cloud Administration functions. Cloud authentication services are not impacted by this incident.

  5. resolved Apr 04, 2024, 04:38 AM UTC

    After monitoring the fix, SaaS Operations has determined that the incident affecting RSA ID Plus has been resolved. We will post a root cause analysis as soon as it is available.