SecurID incident

ID Plus Service Incident (SMS / Voice telephony)

SecurID experienced a minor incident on April 5, 2024 affecting SMS and Voice, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started: Apr 05, 2024, 05:19 PM UTC
Resolved: Apr 05, 2024, 08:24 PM UTC
Duration: 3h 5m
Detected by Pingoru: Apr 05, 2024, 05:19 PM UTC

Affected components

SMSVoice

Update timeline

identified Apr 05, 2024, 05:19 PM UTC

We have detected an issue with SMS delivery delays affecting the ID Plus telephony services. Customers may be seeing a delay in SMS and Voice authentication. RSA SaaS Operations is working with our telephony services providers on the issue and will post updates as they become available.
resolved Apr 05, 2024, 08:24 PM UTC

After monitoring, SaaS Operations has determined that the incident affecting RSA ID Plus has been resolved. We will post a root cause analysis as soon as it is available.