SecurID incident

RSA ID Plus Service Incident (NA Region)

Notice Resolved View vendor source →

SecurID experienced a notice incident on September 12, 2024 affecting na.access Administration Console and na.access Authentication Service and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 02:53 PM UTC
Resolved
Sep 12, 2024, 02:53 PM UTC
Duration
—
Detected by Pingoru
Sep 12, 2024, 02:53 PM UTC

Affected components

na.access Administration Consolena.access Authentication Servicena2.access Administration Consolena2.access Authentication Servicena3.access Administration Consolena3.access Authentication Servicena4.access Administration Consolena4.access Authentication Service

Update timeline

  1. resolved Sep 12, 2024, 02:53 PM UTC

    RSA acknowledges that some of our North American customers experienced degraded service, including delays and intermittent authentication failures, between approximately 11:46 and 13:14 UTC on September 12, 2024. This disruption was caused by a networking issue affecting one of our key technology partners, which impacted our customers' ability to consistently connect to the ID Plus Service. Once the issue was resolved, normal service availability was promptly restored. We are working closely with our partners to conduct a thorough root cause analysis of the incident and will provide further details as soon as they become available.