SecurID experienced a minor incident on January 28, 2025 affecting access-anz Authentication Service, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2025, 05:18 AM UTC
We have detected an issue affecting RSA ID Plus. SaaS Operations is investigating the issue and will post updates as they become available.
- monitoring Jan 28, 2025, 05:47 AM UTC
The issue affecting RSA ID Plus has been corrected. The SaaS Operations team is monitoring the fix. We will post a root cause analysis as soon as it is available.
- resolved Jan 28, 2025, 06:24 AM UTC
After monitoring the fix, SaaS Operations has determined that the incident affecting RSA ID Plus has been resolved. As part of the mitigations performed, customers on the access-anz authentication service were rolled back to the November 2024 release. We will post a root cause analysis as soon as it is available.