SecureX sign-on incident

IDP routing issue - configuration error impacted sign-on

Notice Resolved View vendor source →

SecureX sign-on experienced a notice incident on December 17, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 08:59 PM UTC
Resolved
Dec 17, 2024, 07:30 PM UTC
Duration
—
Detected by Pingoru
Dec 17, 2024, 08:59 PM UTC

Update timeline

  1. resolved Dec 17, 2024, 08:59 PM UTC

    On December 17, 2024, a configuration error on an Identity Provider routing rule resulted in a targeted rule being enforced as a default rule. All systems utilizing Security Cloud Sign On (SCSO) were impacted. This caused a service degradation for customers attempting to authenticate via SCSO. Cisco offers our sincerest apologies for the disruption caused by this incident.