SecureGive experienced a minor incident on December 20, 2020 affecting Online and Text to Give and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
OnlineText to GiveKiosk - iPadKiosk - WindowsMobile App - iOSMobile App - Android
Update timeline
- investigating Dec 20, 2020, 02:52 PM UTC
Some users are reporting that SecureGive is loading slow or not loading for them. Our team is aware and looking into it.
- identified Dec 20, 2020, 03:28 PM UTC
The issue has been identified and our team is implementing changes now.
- monitoring Dec 20, 2020, 05:15 PM UTC
A change has been implemented and our team is now monitoring the results.
- resolved Dec 20, 2020, 07:08 PM UTC
Extensive monitoring has completed and the efforts to resolve this issue were successful.