SecureGive experienced a minor incident on February 9, 2021 affecting Online and Text to Give and 1 more component, lasting 8h 16m. The incident has been resolved; the full update timeline is below.
Affected components
OnlineText to GiveKiosk - iPadKiosk - WindowsMobile App - iOSMobile App - Android
Update timeline
- investigating Feb 09, 2021, 03:54 PM UTC
SecureGive is currently experiencing an issue where clients using the Global Payments processor are unable to complete transactions. Our team is working with our downstream partners to get this resolved as quickly as possible.
- identified Feb 09, 2021, 06:44 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 10, 2021, 12:11 AM UTC
This incident has been resolved.