SecureGive experienced a major incident on February 5, 2022 affecting Online and Text to Give and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
OnlineText to GiveKiosk - iPadKiosk - WindowsMobile App - iOSMobile App - Android
Update timeline
- investigating Feb 05, 2022, 09:48 PM UTC
Users are reporting that SecureGive is not allowing them to complete a donation. Our team is aware and looking into it.
- resolved Feb 06, 2022, 12:11 AM UTC
SecureGive was impacted by an issue with one of our transaction processing partners that prevented some card transactions for processing successfully. This prevented users from being able to select a payment method to complete their transaction. Additionally, Text Giving users were not able to complete a successful transaction via SMS. All systems are restored and operational.