SecureGive incident

Unable to complete one-time transactions

Major Resolved View vendor source →

SecureGive experienced a major incident on May 2, 2023 affecting Online and Text to Give and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2023, 11:07 PM UTC
Resolved
May 03, 2023, 01:52 AM UTC
Duration
2h 45m
Detected by Pingoru
May 02, 2023, 11:07 PM UTC

Affected components

OnlineText to GiveKiosk - iPadKiosk - WindowsMobile App - iOSMobile App - Android

Update timeline

  1. investigating May 03, 2023, 12:57 AM UTC

    Our team is aware and looking into a backend systems issue that is preventing transactions from completing.

  2. resolved May 03, 2023, 01:52 AM UTC

    This incident has been resolved and transactions can now be completed.