SecureGive experienced a minor incident on January 28, 2024 affecting Online and Text to Give and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
OnlineText to GiveKiosk - iPadKiosk - WindowsMobile App - iOSMobile App - AndroidCrypto
Update timeline
- identified Jan 28, 2024, 05:00 PM UTC
Our monitoring team was alerted to an issue that can cause some users to see an error screen when attempting to complete a transaction. Our team has identified the issue and is working to resolve it now.
- resolved Jan 28, 2024, 06:22 PM UTC
Our team has resolved the issue that was identified as causing the intermittent user errors and all SecureGive services are fully operational again.