SecureGive incident

System Slowness

Minor Resolved View vendor source →

SecureGive experienced a minor incident on November 3, 2024 affecting Online and Text to Give and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2024, 04:45 PM UTC
Resolved
Nov 03, 2024, 07:32 PM UTC
Duration
2h 47m
Detected by Pingoru
Nov 03, 2024, 04:45 PM UTC

Affected components

OnlineText to GiveKiosk - iPadKiosk - WindowsMobile App - iOSMobile App - AndroidCrypto

Update timeline

  1. investigating Nov 03, 2024, 06:28 PM UTC

    We are currently investigating an issue where some SecureGive software users are experiencing slowness and temporary outages while giving. Our development team is actively looking into this and working towards a resolution.

  2. resolved Nov 03, 2024, 07:32 PM UTC

    This incident has been resolved and all services are back to normal operations. Our team will continue to monitor throughout the day to ensure services remain online.