Secured Signing incident

ID Verification Under Maintenance

Critical Resolved View vendor source →

Secured Signing experienced a critical incident on October 30, 2020 affecting Secured Signing API and Secured Signing ID Verification Service, lasting 10h. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2020, 06:03 AM UTC
Resolved
Oct 30, 2020, 04:04 PM UTC
Duration
10h
Detected by Pingoru
Oct 30, 2020, 06:03 AM UTC

Affected components

Secured Signing APISecured Signing ID Verification Service

Update timeline

  1. investigating Oct 30, 2020, 06:03 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 30, 2020, 06:05 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  3. investigating Oct 30, 2020, 06:07 AM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 30, 2020, 04:04 PM UTC

    This incident has been resolved.