Secured Signing experienced a critical incident on October 30, 2020 affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2020, 02:30 PM UTC
We are currently investigating this issue.
- investigating Oct 30, 2020, 02:31 PM UTC
We're experiencing an elevated level of errors and are currently looking into the issue.
- investigating Oct 30, 2020, 03:01 PM UTC
We are continuing to investigate this issue.
- investigating Oct 30, 2020, 03:59 PM UTC
We are aware of issues affecting Secured Signing website. The IT team is currently working to resolve this issue. In the meantime, customers experience problems when accessing Secured Signing platform. We are continuing to investigate this issue.
- investigating Oct 30, 2020, 05:53 PM UTC
We are continuing to investigate this issue.
- investigating Oct 30, 2020, 06:10 PM UTC
We are continuing to experience issues affecting Secured Signing Platform. The situation has been more complex to resolve than anticipated. Customers continue to experience problems when accessing Secured Signing website. We thank you for your patience and understanding and apologize for the inconvenience. Further notifications will be sent if the situation changes.
- identified Oct 30, 2020, 06:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 30, 2020, 06:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2020, 06:49 PM UTC
This incident has been resolved Thank you for your patience and understanding while we investigated and resolved the issue. Apologize for the inconvenience AND have a lovely weekend.