Secured Signing incident

Web Site Access Issues

Critical Resolved View vendor source →

Secured Signing experienced a critical incident on March 30, 2021 affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2021, 02:38 AM UTC
Resolved
Mar 30, 2021, 03:37 AM UTC
Duration
58m
Detected by Pingoru
Mar 30, 2021, 02:38 AM UTC

Affected components

Secured Signing Website NZ RegionSecured Signing - PKI Digital Signature ServiceSecured Signing APISecured Signing SMS ServiceSecured Signing Video Signing ServiceSecured Signing Video Confirmation ServiceSecured Signing ID Verification ServiceSecured Signing KBA ServiceSecured Signing ID Check Service

Update timeline

  1. investigating Mar 30, 2021, 02:38 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 30, 2021, 02:50 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 30, 2021, 03:20 AM UTC

    We are continuing to investigate this issue.

  4. resolved Mar 30, 2021, 03:37 AM UTC

    This incident has been resolved.