Secured Signing incident

Website Access Issues

Notice Resolved View vendor source →

Secured Signing experienced a notice incident on April 6, 2021 affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2021, 02:34 AM UTC
Resolved
Apr 06, 2021, 03:36 AM UTC
Duration
1h 2m
Detected by Pingoru
Apr 06, 2021, 02:34 AM UTC

Affected components

Secured Signing Website NZ RegionSecured Signing - PKI Digital Signature ServiceSecured Signing APISecured Signing SMS ServiceSecured Signing Video Signing ServiceSecured Signing Video Confirmation ServiceSecured Signing ID Verification ServiceSecured Signing KBA ServiceSecured Signing ID Check Service

Update timeline

  1. investigating Apr 06, 2021, 02:34 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 06, 2021, 03:04 AM UTC

    A fix has been implemented and we are monitoring performance.

  3. resolved Apr 06, 2021, 03:36 AM UTC

    This incident has been resolved.