Secured Signing incident

Secured Signing Data Center Experiencing Connectivity Issues

Critical Resolved View vendor source →

Secured Signing experienced a critical incident on September 3, 2021 affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2021, 01:46 AM UTC
Resolved
Sep 03, 2021, 03:30 AM UTC
Duration
1h 43m
Detected by Pingoru
Sep 03, 2021, 01:46 AM UTC

Affected components

Secured Signing Website NZ RegionSecured Signing - PKI Digital Signature ServiceSecured Signing APISecured Signing SMS ServiceSecured Signing Video Signing ServiceSecured Signing Video Confirmation ServiceSecured Signing ID Verification ServiceSecured Signing KBA ServiceSecured Signing ID Check ServiceSecured Signing Email Service

Update timeline

  1. investigating Sep 03, 2021, 01:46 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 03, 2021, 02:24 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 03, 2021, 02:35 AM UTC

    Our data center provider has confirmed that they are experiencing an issue related to a DDoS attack and mitigation has been put in place to reduce the impact. We will keep you updated.

  4. investigating Sep 03, 2021, 03:05 AM UTC

    We are still investigating this issue with our data center and will keep you updated.

  5. identified Sep 03, 2021, 03:14 AM UTC

    The issue has been identified and fix is being implemented.

  6. monitoring Sep 03, 2021, 03:28 AM UTC

    We have been informed that the data center has now resolved their outage which also caused the issues with Secured Signing. We are monitoring the situation.

  7. resolved Sep 03, 2021, 03:30 AM UTC

    This incident has been resolved.