Secured Signing incident

Secured Signing Service Unavailable

Critical Resolved View vendor source →

Secured Signing experienced a critical incident on September 27, 2021 affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2021, 01:10 PM UTC
Resolved
Sep 27, 2021, 02:22 PM UTC
Duration
1h 12m
Detected by Pingoru
Sep 27, 2021, 01:10 PM UTC

Affected components

Secured Signing Website NZ RegionSecured Signing - PKI Digital Signature ServiceSecured Signing APISecured Signing SMS ServiceSecured Signing Video Signing ServiceSecured Signing Video Confirmation ServiceSecured Signing ID Verification ServiceSecured Signing KBA ServiceSecured Signing ID Check ServiceSecured Signing Email Service

Update timeline

  1. investigating Sep 27, 2021, 01:10 PM UTC

    We are currently investigating this issue.

  2. identified Sep 27, 2021, 02:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 27, 2021, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 27, 2021, 02:22 PM UTC

    This incident has been resolved.