Secured Signing incident

Secured Signing Network Issue

Critical Resolved View vendor source →

Secured Signing experienced a critical incident on January 30, 2022 affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2022, 12:36 AM UTC
Resolved
Jan 30, 2022, 02:18 AM UTC
Duration
1h 41m
Detected by Pingoru
Jan 30, 2022, 12:36 AM UTC

Affected components

Secured Signing Website NZ RegionSecured Signing - PKI Digital Signature ServiceSecured Signing APISecured Signing SMS ServiceSecured Signing Video Signing ServiceSecured Signing Video Confirmation ServiceSecured Signing ID Verification ServiceSecured Signing KBA ServiceSecured Signing ID Check ServiceSecured Signing Email Service

Update timeline

  1. investigating Jan 30, 2022, 12:36 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 30, 2022, 01:13 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 30, 2022, 01:48 AM UTC

    We are continuing to investigate this issue.

  4. identified Jan 30, 2022, 01:57 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 30, 2022, 02:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 30, 2022, 02:18 AM UTC

    This incident has been resolved.