Secured Signing incident

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Critical Resolved View vendor source →

Secured Signing experienced a critical incident on April 28, 2022 affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2022, 04:44 PM UTC
Resolved
Apr 28, 2022, 05:06 PM UTC
Duration
22m
Detected by Pingoru
Apr 28, 2022, 04:44 PM UTC

Affected components

Secured Signing Website NZ RegionSecured Signing - PKI Digital Signature ServiceSecured Signing APISecured Signing SMS ServiceSecured Signing Video Signing ServiceSecured Signing Video Confirmation ServiceSecured Signing ID Verification ServiceSecured Signing KBA ServiceSecured Signing ID Check ServiceSecured Signing Email Service

Update timeline

  1. investigating Apr 28, 2022, 04:44 PM UTC

    We are currently investigating this issue.

  2. identified Apr 28, 2022, 04:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2022, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2022, 05:06 PM UTC

    This incident has been resolved.