Secured Signing incident

Performance issue – some of the customers experiencing Interment connection issue sometimes

Minor Resolved View vendor source →

Secured Signing experienced a minor incident on August 10, 2022 affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2022, 12:25 PM UTC
Resolved
Aug 10, 2022, 02:01 PM UTC
Duration
1h 36m
Detected by Pingoru
Aug 10, 2022, 12:25 PM UTC

Affected components

Secured Signing Website NZ RegionSecured Signing - PKI Digital Signature ServiceSecured Signing APISecured Signing SMS ServiceSecured Signing Video Signing ServiceSecured Signing Video Confirmation ServiceSecured Signing ID Verification ServiceSecured Signing KBA ServiceSecured Signing ID Check ServiceSecured Signing Email Service

Update timeline

  1. investigating Aug 10, 2022, 12:25 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 10, 2022, 01:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 10, 2022, 01:44 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 10, 2022, 01:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 10, 2022, 02:01 PM UTC

    This incident has been resolved.