Secured Signing experienced a minor incident on August 17, 2023 affecting Secured Signing SMS Service, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Secured Signing SMS Service
Update timeline
- investigating Aug 17, 2023, 12:50 AM UTC
Investigating - We have identified a potential issue with sending (MT) via the Vodafone network, and also receiving replies (MO) from Vodafone numbers to Telstra supplied dedicated and rotary numbers. We have escalated this with both providers and are awaiting further comms from them.
- identified Aug 17, 2023, 04:58 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 17, 2023, 04:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2023, 04:58 AM UTC
This incident has been resolved.