Secured Signing incident

Azure Services - Network Issue - Load Balancing

Critical Resolved View vendor source →

Secured Signing experienced a critical incident on August 30, 2023 affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 11:38 AM UTC
Resolved
Aug 30, 2023, 12:21 PM UTC
Duration
43m
Detected by Pingoru
Aug 30, 2023, 11:38 AM UTC

Affected components

Secured Signing Website NZ RegionSecured Signing - PKI Digital Signature ServiceSecured Signing APISecured Signing SMS ServiceSecured Signing Video Signing ServiceSecured Signing Video Confirmation ServiceSecured Signing ID Verification ServiceSecured Signing KBA ServiceSecured Signing ID Check ServiceSecured Signing Email Service

Update timeline

  1. investigating Aug 30, 2023, 11:38 AM UTC

    We are currently investigating this issue.

  2. identified Aug 30, 2023, 12:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 30, 2023, 12:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 30, 2023, 12:21 PM UTC

    This incident has been resolved.