Section experienced a major incident on November 18, 2021 affecting Sydney, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Sydney
Update timeline
- investigating Nov 18, 2021, 10:38 PM UTC
Section is currently experiencing degraded performance in our Sydney POPs (Points of Presence). Some end-users may experience issues accessing customer web applications. Engineers are investigating this issue. Updates will continue to be provided on the status of this issue.
- monitoring Nov 18, 2021, 10:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2021, 11:48 PM UTC
Section Engineering has worked to fully resolve this issue. Our teams are currently working through the standard post-incident analysis and will provide a postmortem update within 3-5 business days.