Section incident

Management portal unavailable

Critical Resolved View vendor source →

Section experienced a critical incident on July 1, 2022 affecting Console and API, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2022, 10:26 AM UTC
Resolved
Jul 01, 2022, 11:12 AM UTC
Duration
46m
Detected by Pingoru
Jul 01, 2022, 10:26 AM UTC

Affected components

ConsoleAPI

Update timeline

  1. investigating Jul 01, 2022, 10:26 AM UTC

    Our management portal and API are currently unavailable, we are investigating.

  2. investigating Jul 01, 2022, 10:58 AM UTC

    Engineers are continuing to review portal and API infrastructure. Resolution steps underway.

  3. monitoring Jul 01, 2022, 11:05 AM UTC

    We have resolved an issue with an underlying service provider. All portal and API operations should have returned to normal.

  4. resolved Jul 01, 2022, 11:12 AM UTC

    We're seeing resumption of all services.