Section incident

Degraded service in the Melbourne region

Minor Resolved View vendor source →

Section experienced a minor incident on May 31, 2021 affecting Melbourne, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2021, 04:52 AM UTC
Resolved
May 31, 2021, 05:15 AM UTC
Duration
22m
Detected by Pingoru
May 31, 2021, 04:52 AM UTC

Affected components

Melbourne

Update timeline

  1. investigating May 31, 2021, 04:52 AM UTC

    We are currently investigating this issue.

  2. investigating May 31, 2021, 05:10 AM UTC

    We have identified the issue and traffic is being routed away from the affected region. The situation is currently being closely monitored.

  3. resolved May 31, 2021, 06:42 PM UTC

    Affected endpoints are returned to service and performance in the Melbourne region is normal.

  4. postmortem Jun 02, 2021, 07:46 PM UTC

    A power failure left an Australia PoP in a partially functioning state. Section’s team were able to route around the problematic servers through DNS changes. Between the start of the incident and routing around the issue, users in the Victorian region would have been either slow or timed out.