Section incident

Degraded Service in AU Region

Notice Resolved View vendor source →

Section experienced a notice incident on November 25, 2021 affecting Sydney and Melbourne, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2021, 10:52 PM UTC
Resolved
Nov 26, 2021, 01:31 AM UTC
Duration
2h 38m
Detected by Pingoru
Nov 25, 2021, 10:52 PM UTC

Affected components

SydneyMelbourne

Update timeline

  1. identified Nov 25, 2021, 10:52 PM UTC

    Section is currently experiencing degraded performance in our AU POPs (Points of Presence). Some end-users may experience issues accessing customer web applications. Engineers are investigating this issue. Updates will continue to be provided on the status of this issue.

  2. monitoring Nov 25, 2021, 11:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 26, 2021, 01:31 AM UTC

    Section Engineering has worked to fully resolve this issue. Our teams are currently working through the standard post-incident analysis and will provide a postmortem update within 3-5 business days.