Searchspring experienced a critical incident on March 9, 2022 affecting Indexing, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2022, 09:00 PM UTC
We are currently seeing widespread indexing failures and are looking into the cause. Core search and navigation features are unaffected.
- identified Mar 09, 2022, 09:14 PM UTC
Amazon Web Services are reporting increased error rates in some of their services used by Searchspring as part of indexing. We are currently monitoring the situation and working to determine possible next steps to mitigate this issue.
- monitoring Mar 09, 2022, 09:18 PM UTC
It appears that AWS has addressed this issue and error rates have returned to zero. Indexing is running successfully and we are monitoring the situation.
- resolved Mar 09, 2022, 09:26 PM UTC
Amazon has reported this issue as addressed and indexing error rates have returned to normal.