Searchspring experienced a notice incident on March 24, 2022 affecting Indexing, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2022, 02:14 PM UTC
At 9:03 AM CST, we have discovered an issue where some accounts are experiencing stuck indexes. We are currently conducting an investigation.
- investigating Mar 24, 2022, 02:32 PM UTC
Many of our customer's indexes are finishing as expected, but we are seeing longer than usual index completion times.
- investigating Mar 24, 2022, 02:43 PM UTC
We are still investigating why indexes are taking longer than usual to complete.
- investigating Mar 24, 2022, 02:58 PM UTC
We are still in the process of investigating this issue where indexes are taking longer than usual to complete.
- investigating Mar 24, 2022, 03:16 PM UTC
We have rebooted some of the systems that were having issues and have noticed some improvements. At this time we are still investigating what caused this issue.
- monitoring Mar 24, 2022, 03:41 PM UTC
We have identified and addressed the issue that was causing anomalies in the indexing process and are currently monitoring this fix.
- resolved Mar 24, 2022, 04:03 PM UTC
Our team is still monitoring the outcome of the rolled-out fix.