Searchspring experienced a minor incident on March 30, 2022 affecting Indexing, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Indexing
Update timeline
- investigating Mar 30, 2022, 04:42 AM UTC
We are currently investigating an issue where indexing appears to be stuck for a subset our customers. We will continue to provide updates regarding this issue.
- investigating Mar 30, 2022, 05:01 AM UTC
A few accounts have successfully indexed but we are still seeing extremely slow indexing times and are continuing to investigate.
- investigating Mar 30, 2022, 05:21 AM UTC
We are continuing to investigate the slow indexing times and will continue to provide updates.
- investigating Mar 30, 2022, 05:47 AM UTC
Accounts continue to index successfully, just slower than normal.
- resolved Mar 30, 2022, 05:57 AM UTC
Indexing has returned to normal.