Searchspring incident

Lapse in reporting

Notice Resolved View vendor source →

Searchspring experienced a notice incident on May 20, 2022 affecting SMC ( Searchspring Management Console ), lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2022, 06:37 PM UTC
Resolved
May 20, 2022, 07:20 PM UTC
Duration
42m
Detected by Pingoru
May 20, 2022, 06:37 PM UTC

Affected components

SMC ( Searchspring Management Console )

Update timeline

  1. investigating May 20, 2022, 06:37 PM UTC

    We are currently investigating an issue with a few reports missing data for the 18th & 19th. We will update this page when a resolution has been reached.

  2. resolved May 20, 2022, 07:20 PM UTC

    We have identified the cause of the missing data that was part of an unrelated release earlier this week. We have rolled back the release and data is once again being reported. Unfortunately, the data has been lost and cannot be backfilled.