Searchspring experienced a major incident on September 28, 2022 affecting Product Recommendation Widgets, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2022, 10:13 PM UTC
We are currently investigating an issue impacting personalized recommendations. We will continue to provide updates.
- investigating Sep 28, 2022, 10:30 PM UTC
Recommendations are receiving an error on the server that appears to be an issue with an SSL connection. We are continuing to investigate and will provide updates.
- investigating Sep 28, 2022, 10:50 PM UTC
We are continuing to investigate this issue and will continue to provide every 15 - 20 minutes.
- investigating Sep 28, 2022, 11:11 PM UTC
We've seen occasional successful product recommendations loading but they are not consistent. Our team is continuing the investigation and will provide updates.
- identified Sep 28, 2022, 11:28 PM UTC
We have identified the issue with SSL and are working to address the issue.
- identified Sep 28, 2022, 11:53 PM UTC
We are continuing to explore options to resolve this issue.
- resolved Sep 29, 2022, 12:06 AM UTC
We have put a workaround in place to address this issue and recommendations are now working as expected.