Searchspring incident
Increased Errors in Publishing Merchandising Changes
Searchspring experienced a critical incident on March 14, 2023 affecting SMC ( Searchspring Management Console ), lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2023, 12:36 AM UTC
We are currently experiencing increased error rates in our Merchandising systems. This is affecting all customers. This is causing updates to merchandising campaigns to not be applied. There is no impact on our core search and category page functionality. We are investigating the issue and will provide an update again in 30 minutes.
- monitoring Mar 14, 2023, 12:42 AM UTC
We have applied a change to resolve this issue and are actively monitoring the situation. Please re-publish any campaigns that failed to publish during this incident in order to see them take effect. Publishing merchandising campaigns may take longer than normal to complete due to longer than normal publishing queues.
- resolved Mar 14, 2023, 01:31 AM UTC
This incident has been resolved. Publishing times are returning to normal.