Searchspring incident

Indexing times slower than normal

Minor Resolved View vendor source →

Searchspring experienced a minor incident on April 4, 2023 affecting Indexing, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 09:02 PM UTC
Resolved
Apr 04, 2023, 11:09 PM UTC
Duration
2h 7m
Detected by Pingoru
Apr 04, 2023, 09:02 PM UTC

Affected components

Indexing

Update timeline

  1. investigating Apr 04, 2023, 09:02 PM UTC

    We are currently experiencing a slower than normal indexing time. Our engineering team is investigating this issue and we will continue to provide updates.

  2. investigating Apr 04, 2023, 09:39 PM UTC

    We are still working to resolve this issue. We will provide another update in 30 minutes. There is no impact on our core search and category page functionality.

  3. identified Apr 04, 2023, 10:10 PM UTC

    We have applied a change to resolve this issue and are actively monitoring the situation.

  4. monitoring Apr 04, 2023, 10:45 PM UTC

    We are continuing to actively monitor this issue issue and will provide an update in 30 minutes.

  5. resolved Apr 04, 2023, 11:09 PM UTC

    This incident has been resolved.