Searchspring experienced a minor incident on May 18, 2023 affecting Indexing, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Indexing
Update timeline
- investigating May 18, 2023, 06:10 PM UTC
We are currently experiencing delays in our indexing system. This is affecting all customers. This is causing products to take longer to be updated in our database. We are still investigating the cause of this issue. We will provide another update in 30 minutes.
- monitoring May 18, 2023, 06:23 PM UTC
We are currently experiencing delays in our indexing system. This is affecting all customers. This is causing products to take longer to be updated in our database. We have applied a change to resolve this issue and are actively monitoring the situation.
- resolved May 18, 2023, 06:55 PM UTC
This incident has been resolved. Indexing times are returning to normal.