Searchspring incident
Delayed Indexing (resolved) Now Delayed Messaging
Searchspring experienced a notice incident on June 5, 2023 affecting Indexing, lasting 18h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2023, 07:05 PM UTC
We are currently experiencing delays in our indexing system. This is affecting a subset of customers. This is causing products to take longer to be updated in our database. There is no impact on our core search and category page functionality. We are investigating the issue and will provide an update again in 30 minutes.
- investigating Jun 05, 2023, 07:07 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 05, 2023, 07:08 PM UTC
We have applied a change to resolve this issue and are actively monitoring the situation.
- investigating Jun 05, 2023, 07:30 PM UTC
We are currently experiencing delays in our indexing system. This is affecting a subset of customers. This is causing products to take longer to be updated in our database. There is no impact on our core search and category page functionality. We are investigating the issue and will provide an update again in 30 minutes.
- investigating Jun 05, 2023, 08:00 PM UTC
We are continuing to investigate this issue.
- identified Jun 05, 2023, 08:30 PM UTC
The cause of this issue has been identified and we are working to address this issue. We will provide another update in 30 minutes.
- identified Jun 05, 2023, 09:04 PM UTC
We are currently experiencing delays in our indexing system and we’ve identified the issue. The issue is due to an unexpected update from a third party provider that we rely on for email messaging services. We’re working to address this issue and will provide an update again in 30 minutes.
- identified Jun 05, 2023, 10:25 PM UTC
The indexing queue is back to normal, indexes are flowing and sites are being updated. We have identified the need to temporarily disable all emails being sent automatically from Searchspring services. These include but are not limited to: * Indexing Failures & Success * Account Signup *Password reset * etc We are working toward a resolution as soon as possible and we will update this page in approximately 30 minutes
- identified Jun 05, 2023, 11:06 PM UTC
Efforts are continuing as we come closer to reaching a resolution. You can expect another update within the hour or sooner if we have something more to report.
- identified Jun 06, 2023, 12:10 AM UTC
We are close and awaiting an update on a final resolution from our team and expect an update within the next 20 minutes.
- monitoring Jun 06, 2023, 12:28 AM UTC
We are fully back to normal with all indexing and messaging. We will be monitoring for the next 12 - 24 hours to ensure all remains stable.
- resolved Jun 06, 2023, 01:06 PM UTC
Closing incident out as it has been fully resolved.