Searchspring incident

AWS Outage Impacting Searchspring Services

Searchspring experienced a notice incident on June 13, 2023 affecting Indexing, lasting 16h 36m. The incident has been resolved; the full update timeline is below.

Started: Jun 13, 2023, 08:46 PM UTC
Resolved: Jun 14, 2023, 01:23 PM UTC
Duration: 16h 36m
Detected by Pingoru: Jun 13, 2023, 08:46 PM UTC

Affected components

Indexing

Update timeline

identified Jun 13, 2023, 08:46 PM UTC

Amazon Web Services (AWS) is experiencing an issue that is impacting Searchspring services * Shopify Customers using the New Shopify Connector are unable to index at this time. Expected updates in 30 minutes
monitoring Jun 13, 2023, 09:17 PM UTC

AWS is reporting most of their services have recovered. We will continue to monitor for the next several hours and if needed will publish an update but all should be returning to normal.
resolved Jun 14, 2023, 01:23 PM UTC

Closing this incident