Searchspring incident
Personalization Services are currently down
Searchspring experienced a notice incident on June 15, 2023 affecting Product Recommendation Widgets, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Product Recommendation Widgets
Update timeline
- investigating Jun 15, 2023, 05:18 PM UTC
We are currently facing an outage in our Personalization Services. As a result, recommendations will not appear on sites utilizing our Personalized Recommendations feature. Please note that the sites themselves should continue to function correctly, with all other features and functionalities unaffected. We will update this page in 30 minutes.
- identified Jun 15, 2023, 05:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 15, 2023, 05:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2023, 06:16 PM UTC
After monitoring this issue is now fully resolved.