Searchspring experienced a notice incident on October 30, 2023 affecting SMC ( Searchspring Management Console ), lasting 23h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2023, 05:24 PM UTC
We have identified an issue with some of our reports that have stopped working as of 10/24 for all customers. These reports include reports Searches, Filters, and Sorts. We are actively investigating and we will update you as we have more or within the next 30 minutes.
- investigating Oct 30, 2023, 06:00 PM UTC
We are continuing to investigate an issue with some of our reports that have stopped working. Under the Basic Report section, those known to be affected are: * Searches * Filters * Sorts * DYM (not all customers have this enabled) We are actively investigating and we will update you as we have more or within the next 30ish minutes.
- investigating Oct 30, 2023, 06:30 PM UTC
We are continuing to investigate the root cause and will update you again in another 30ish minutes.
- investigating Oct 30, 2023, 07:03 PM UTC
We are continuing to investigate the root cause and will update you again in another 30ish minutes.
- identified Oct 30, 2023, 07:44 PM UTC
We have identified the problem in our reporting data processing system. We can confirm that there is no loss of data. We are in the process of deploying a fix. Once in place, the backfill of data will begin and is expected to take several days to fully complete. We will update you again within the next 24hrs.
- resolved Oct 31, 2023, 05:18 PM UTC
The incident is now fully resolved. No data loss as previously mentioned and all reports should now be restored.