Searchspring experienced a notice incident on August 25, 2024 affecting Search and Indexing and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2024, 04:08 PM UTC
We are currently seeing 504 errors across all autocomplete and search requests, preventing search results from being returned. Our team is actively investigating and will provide an update in 30 minutes or sooner as more information becomes available.
- monitoring Aug 25, 2024, 04:54 PM UTC
We have identified and resolved the issue affecting our systems. Recovery is currently in progress. Our team will continue to monitor the situation closely until the systems have fully recovered. We will provide an update within the next 30 minutes or sooner with more information.
- resolved Aug 25, 2024, 05:29 PM UTC
Systems have recovered and are back to operational in all areas. We are closing out this incident thank you for your patience during this time.